Refund policy
Exchange Policy
At Nice Fragrances, we strive to ensure you love your purchase. We currently offer a 7-day exchange policy only.
You have 7 days after receiving your order to request an exchange.
Eligibility for Exchange
To be eligible for an exchange:
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The item must be unused and unopened
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The product must be in its original packaging
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The security seal must be intact
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You must provide proof of purchase
For hygiene and safety reasons, opened or used perfumes cannot be exchanged.
How to Request an Exchange
To start an exchange request, please contact us at:
Include:
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Your order number
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Reason for exchange
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Clear photos of the product (if damaged)
Exchange requests sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
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A damaged item
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A defective product
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The wrong item
Contact us within 48 hours of delivery at:
We will review the issue and arrange a replacement if approved.
Non-Exchangeable Items
We do not offer exchanges on:
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Opened or used perfumes
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Sale items
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Gift cards
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Custom or promotional items
Shipping Costs for Exchange
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Customers are responsible for return shipping costs unless the item was incorrect or damaged.
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Original shipping charges are non-refundable.
No Refund Policy
Nice Fragrances does not offer refunds.
We only provide exchanges in eligible cases.